BS 7499:2020 pdf free download – Provision of static guarding security services – – Code of practice.
5.2.5 Control room records
The following records should be kept.
a) Records of all reported incidents fora minimum of 12 months from the date of the event. Entries should be numbered sequentially and should include the time and date of the incident and the name of the controller completing the record.
b) Records of all communications from security officers and supervisors for a minimum of 12 months.
Details of all check calls should be recorded, including missed and late check calls. Precise times of contact should be noted.
Records should be made of all supervisory visits.
Where keys are held in the control room, controllers should also maintain a register of keys held and should sign for keys on shift changeover.
NOTE I Minimum periods for retention of records can be reviewed, if applicabie,forparticularpurposes, especially with regard to potential liabilities for civil action, for example personal injury (three years) or property damage (six years).
NOTE 2 Attention is drawn to the relevant data protection legislation.
5.2.6 Control room staff
The number of controllers on duty should be consistent with the expected workload. Controllers should be trained in accordance with 5.5.5.
5.2.7 Escalation procedures
There should be clearly defined procedures for management follow-up to incidents, and for response and support to security officers if incidents occur.
If the security officer does not contact the control room on time, as specified in the assignment instructions, the supervisor should be notified and a visit to the site should be made or the relevant escalation procedure implemented.
The frequency of check calls should be determined following a health and safety and security risk assessment, and should take into account the number of security officers on duty. The rationale for the frequency decided should be documented, and regularly reviewed. The rationale for maintaining the status quo or any changes in the frequency should also be documented, and regularly reviewed.
5.3 Security officers
5.3.1 General
The organization should employ sufficient security officers to fulfil its contractual obligations and sufficient supervisory staff to manage day and night assignments.
5.3.2 Selection
Only persons of competence and integrity should be employed. A personal interview should be conducted to assess suitability.
Prospective employees should be asked to demonstrate good reading, writing and verbal communication abilities.
Full pre-employment enquiries should be carried out to confirm an applicant’s identity and to verify that they are suitably qualified for the role.
Where night-time working is involved, prospective employees should be asked to confirm that there is nothing in their circumstances that would be detrimental to their working night shifts.
Night-time workers should be offered a free medical assessment.
NOTE 1 Attention is drawn to the Working Time (Amendment) Regulation 2003 [2].
Where an employee’s duties involve driving, the organization should check that they hold a valid driving licence. The employer should check the employee’s driving licence and carry out a DVLA licence check on the employee every six months. Records should be maintained and retained.
NOTE 2 The employer may use an automated system to receive authorized notifications of licence changes via the DVLA. Attention is drawn to the relevant data protection legislation.
NOTE 3 Attention is drawn to the HSE publication, Driving at work: Managing work-related road safety.