ISO TR 44000:2019 pdf free download – Principles for successful collaborative business relationship management.
This document introduces twelve collaborative relationship management principles. Iso 44001 and related ISO collaborative management standards are based on the understanding and acknowledgement of these principles.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 44001, Collaborative business relationship management systems — Requirements and framework
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 44001 apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at http://www.electropedia.org/
4 Relationship management
Statement: A formalized process to manage and sustain collaborative relationships underpins their success.
Rationale: To be sustainable over time, a collaborative relationship needs to be based on systems and processes, whether internal or jointly developed, together with a continued focus on monitoring and developing competence and behaviours.
Key benefits: Collaborative relationships that are based solely on personal relationships, although important, are vulnerable where personnel may change over time. Documenting the process as agreed with partners ensures that leadership changes do not weaken the relationship. Furthermore, those joining the operation over time have a clear perspective on the way the relationship is to be managed, and the expectations of the parties involved.
5 Visions and values
Statement: The visions and values of organizations wanting to work together will have an impact on the effectiveness of the collaboration.
Rationale: Operating a collaborative business relationship will inevitably involve the reputation, ethics and culture of partner organizations. As each party considers the value of a collaborative relationship, the profile of the organization and potential compatibility with partners will be a key factor in establishing and aligning their capabilities and joint performance.
Statement: Appropriate sharing and managing of information and knowledge is a key ingredient to effective collaboration.
Rationale: A significant value in collaborative working is the ability of parties to share their knowledge, experience and expertise. Providing clarity and transparency in what needs to be shared and what cannot be shared is essential in achieving the objectives of the relationship, adding value and building trust between the partners. Failure to define this may lead to a reluctance of individuals to fully engage.
Key benefits: Openness between individuals across organizational boundaries and clarity of access removes potential areas of conflict, builds trust, enhances speed of operation, facilitates appropriate behaviours and enables the creation of new value.
13 Risk management
Statement: Management of risk is a critical aspect of collaborative relationships because of how threats and opportunities influence individual and organizational behaviours.
Rationale: Effective collaboration depends on both the behaviour of organizations and on the individuals involved. Their attitude to risk is perhaps the most significant influence on how they behave. Risk management processes should address relationship risk in addition to facilitating joint management of risk by ensuring threats and opportunities are managed by those best placed to do so. Collaboration can help to mitigate some risk and drive opportunities while at the same time it can introduce risk.
Key benefits: A joint approach to risk management ensures that, as far as is practical, all business risk is identified, assigned and managed effectively, utilizing the resources and capabilities of the partner organizations. Transparency of risk issues has the additional benefit of providing clarity for individuals, which in turn enhances their confidence and subsequently their level of participation.