ANSI AWWA G481-14:2020 pdf free download – Reclaimed Water Program Operation and Management
4.2.1 Program performance goals. The purveyor shall establish goals for reclaimed water quality, plant efficiency, and distribution system performance, independent of those specified by the applicable regulations. The purveyor shall conduct monitoring to determine conformance with the goals, and take appropriate action if goals are not achieved.
4.2.2 Establishing a viable customer base. Purveyors should conduct appropriate studies and/or investigations to determine the anticipated customer base before designing the reclaimed water system.
4.2.3 Marketing to new customers. The purveyor shall develop a plan to market reclaimed water to new customers to inform them of the value of reclaimed water and the availability to connect to the reclaimed water system. The plan should include market studies and surveys to identify areas to serve with reclaimed water.
4.2.4 Public information and education program. The purveyor shall develop or incorporate into existing programs outreach efforts aimed at raising awareness of reclaimed water. Key components of this program should include openness; effectively communicating the value of reclaimed water; reuse water quality; suitability of the water for identified uses; quantity; information on opportunities for reuse, including examples of uses that are allowed and not allowed; and delivering early and consistent messages.
4.2.5 Integrated resource plan. The purveyor shall include reclaimed water when considering water supply options and, where appropriate, include reclaimed water as part of the supply portfolio when conducting supply and demand forecasting.
4.2.6 Water demand. The purveyor shall have a program to evaluate reclaimed water demand based on available customer use records, irrigated acreage, or manufacturer’s literature for cooling-tower equipment. The evaluation of demands will consider quantity, quality, seasonal demands, seasonal storage needs, and delivery pressures appropriate to each customer.
4.2.6.1 Mitigating shortages. The purveyor and water supplier shall develop and maintain a plan for mitigating reclaimed water shortages. The plan should include provisions for the purveyor to augment the reclaimed water systems with other water supply sources to avoid or reduce the severity of shortages or supply interruptions, strategies to allow seasonal or interruptible reclaimed water customers to use their traditional supplies when warranted, or scheduling deliveries (e.g., defined watering schedule).
4.2.6.2 The purveyor shall have a plan for scheduling and/or controlling reclaimed water deliveries to user. Water uses may be scheduled and/or controlled by or coordinated with conservation mandates and local health department requirements.
4.2.7 Retrofitting for reclaimed water service. The purveyor shall conduct periodic review to identify potential customers for retrofitting with reclaimed water service. Some programs include policies and procedures for voluntary or mandatory connection and/or use, and a plan to facilitate retrofits in the areas designated for reclaimed water.