BS 8484:2009 pdf free download – Code of practice for the provision of lone worker device (LWD) services.
3.20 response service
response to an alarm call provided by the emergency services, a private security company or other service providers
3.21 supplier
provider of an LWD service to a customer
NOTE A supplier provides an LWD service either for a customer or its own lone workers (see 3.8).
3.22 verified alarm
activation message that has been confirmed as a genuine request for assistance by a controller who has interpreted audio information transmitted from an LWD in conjunction with risk information about the individual
4 Supplier framework
4.1 General
NOTE Attention is drawn to the Data Protection Act [1] and the need for suppliers to register with the In formation Commissioner’s Office if they hold data about individuals (i.e. lone workers) who are required to give their consent to be located.
4.2 Structure
The supplier should possess a clearly defined management structure showing control and accountability at each level of operation.
The supplier should operate a complaints management system. Details of the ownership of the supplier should be established and the principals’ curricula vitae made available. Any unspent criminal convictions or undischarged bankruptcy of a principal should be disclosed on request.
NOTE 1 A principal is an owner, partner, board director or other top executive in the private sector, or an executive officer in the public sector or a not-for-profit organization.
NOTE 2 Attention is drawn to the Rehabilitation of Offenders Act 1974 [2], whose provisions govern such disclosure.
4.3 Finances
The supplier should have sufficient working capital for its requirements. The capital reserves of the supplier should be sufficient for current and planned needs.
The supplier should be able to present two years’ audited trading accounts, except if it is starting as a subsidiary of an established supplier, and/or if staff experience and adequate financial backing are evident.
The supplier should prepare annual accounts in accordance with applicable accounting standards. The accounts should be certified by an accountant or solicitor with complete details of expenditure and income. Accounts should be available for examination on request.
NOTE Where the supplier is solely providing a service for its own lone workers (and not contracting out such services), some of the recommendations given in 4.3 might not apply.
4.4 Insurance
The supplier should possess insurance cover commensurate with the business undertaken and the number of persons employed, for example, public liability, contractual efficacy, employer’s liability and vehicle insurance.
Fidelity guarantee should be available up to limits required by the customer, for example, product liability.
NOTE Where the supplier is solely providing a service for its own lone workers (and not contracting out such services), then efficacy insurance and some other types of insurance mentioned in 4.4 might not be needed.
4.5 Premises
The supplier should have administrative office(s) and/or operational centre(s) where records, professional and business documents, certificates, correspondence, files and other documents necessary for conducting business transactions should be kept in a secure manner. The location of records and documentation, both local and centralized, should be clearly defined by the supplier.