ISO 29994:2021 pdf free download – Education and learning services一 Requirements for distance learning.
This document is intended to provide specific requirements for distance learning services. The aims of this document are to improve transparency and enhance the credibility of distance learning services, to protect consumers by preventing prejudicial practices and to improve the quality of distance learning services for all interested parties.
The structure of this document reflects a typical sequence of experiences of learners and sponsors in prototypical distance learning services. This document is intended to be used alongside Iso 29993. Distance learning service providers (DLSP) can implement this document and ISO 29993 to ensure the consistent delivery of distance learning services.
10.1.4 Technology-supported distance learning providers shall ensure their own network security, data security and integrity via technical measures that prevent information leakage, system damage and other threats.
10.1.5 Technology-supported distance learning providers shall maintain their technology to ensure reliability and stability. Technical performance and efficiency should be monitored and opportunities for performance improvement identified and acted upon. Backwards compatibility should be ensured as much as possible.
10.2 Learning materials available via distance learning
10.2.1 Learning materials shall meet the requirements specified in ISO 29993:2017, 8.4 and 10.2.2.
10.2.2 Technology-based learning materials shall:
— be interactive when appropriate, easily navigated and well organized;
— promote learner participation and engagement;
— include remediation and self-assessment opportunities;
— be selected after considering the possible health effects on learners;
— be selected after considering each individual’s special needs, e.g. disabilities, impairment or
giftedness
10.2.3 The DLSP shall ensure that any copyrighted materials take into account applicable regulations.
10.3 Learner support
The DLSP shall provide:
— support according to its support policies when learners encounter issues, whether these are technical, administrative or learning-related;
— means for communication and feedback that are accessible to learners, facilitators and those providing learning support;
— necessary information and support to learners, facilitators and those providing learner support for optimal use of distance learning;
— feedback to learners individually or in groups based on relevant data;
— appropriate support in the consideration of learners’ special needs, i.e. disabilities, impairment or gifted ness.
Support should be delivered within a reasonable timeframe whether it is provided by a human being or via technology.
The DLSP shall adapt the learning activities according to relevant data.
11 Personnel
11.1 Facilitators
11.1.1 The facilitators shall meet the requirements specified in ISO 29993:2017, 10.1.1, 10.1.3 and Clause 11.
11.1.2 The DLSP shall ensure that facilitators:
— understand the needs and challenges faced by distance learners and are equipped to provide appropriate support;
— have technical competency as defined by the DLSP appropriate to using the technology available in the distance learning environment.
11.2 Learner-support staff
11.2.1 Learner-support staff shall meet the requirements specified in ISO 29993:2017, 10.1.2.
11.2.2 The DLSP shall ensure that learner-support staff:
— understand the needs and challenges faced by distance learners and provide appropriate support;
— have technical competency as defined by the DLSP appropriate to using the technology available in the distance learning environment.
12 Assessment of learning
12.1 Assessment of learning shall meet the general requirements as detailed in ISO 29993:2017, Clause 12. ISO 29992 can be consulted as appropriate.
12.2 Where applicable, technology-based tools should be used:
— in the monitoring of the process and progress of learners through technology-supported distance learning programmes.